Serving thousands of customers seamlessly
Using WordPress, a powerful bespoke design builder and a feature rich e-commerce plugin, this enabled MasksUK to be setup in a matter of days whilst making sure their brand was consistent throughout.
By having FUZZ UK working in house with MasksUK, we were able to create all their brand content and infographics for customers and created marketing material to promote their products and services.
By having 24/7 support, FUZZ UK were instrumental in delivering thousands of MasksUK globally, managing their e-commerce platform and dealing with technical issues.
Design Project Process
Read how we spent time understanding our clients needs, addressing the challenges associated with their individual requirements, and what solutions we put in place.
The Client
The Challenge
Customers across the UK were struggling to find a good quality, reusable Mask stat the start of the C19 pandemic. We had to create a professional Masks company backup by a reputable cloth manufacturer and translate this into brand and online platform for customers in days.
We had to make sure the system was robust to cater for thousands of visitors and make sure that transactions were seamless and linked to their delivery network.
To gain trust and loyalty, we also had to setup and integrate the Trust Pilot review system and create a place for dealing with customer service questions and order enquiries.
As well as all this, we had to translate this into a wholesale platform to cater for bulk orders with wholesale discounts.
The Solution
The starting point was to create the brand. This invalided create the logo and brand colours which had to be clean and show what the company was all about in their branding. Using a bespoke wireframe as a starting point, we then created the website and changed all the colours to match the brand.
From there we created the e-commerce backend and added functionally. This include shipping integrations, payments gateways and all the essential pages to get up and running as quickly as possible so the brand and website could be marketed to customers.
Over the following weeks, creatives were designed and placed online filling out the website with more information for their customers. As the business attracted more attention from larger companies, FUZZ UK built a wholesale website based on the layout and structure of the main website. Here they could cater for larger, bulk orders and apply wholesale and loyalty discount for these business purchases.
“Using the WooCommerce e-commerce system was crucial when dealing with thousands of orders. Andy was instrumental in providing a seamless platform experience for our customers and was on hand to deal with any platform or payment gateway issues. Having his design experience in house, we were able to create creatives for prospective wholesale customers. His speed and creatively were essential when creating the brand and all content visuals for our marketing.”
eCommerce Platform
Wireframe Design & Development
Brand & Content Creation
Brand Infographics & Marketing
Site Management
eCommerce Integrations
eCommerce Web Design Highlights
MasksUK had everything. It showed that WordPress can cater for thousands of customers and have the power to add features to assist and improve parts of the eCommerce system.
Being responsible for ALL the brand creatives, there are too many to show here. Here is a quick glimpse of some of the MasksUK pages and some of the creative we designed.